Redefining Customer Experience In Telecoms Through Self-Service
Damian Burnett, Sales Director at VAS-X Modern customers no longer compare their experience with one telecoms operator against another, they benchmark their engagements against the best digital interactions they’ve had anywhere. This means that if your self-service portal isn’t intuitive, easy to use and available 24/7, your customers will notice and they might even be […]
After Building A Digitally Integrated Clinic Network, Rivia Now Wants To Scale “Health Access”
Rivia launched in Ghana in 2024 with a simple goal: make healthcare accessible, enjoyable, and patient-centered. To do that, the company partnered with existing clinics, upgraded their physical infrastructure, trained their staff, and embedded Rivia’s own clinic management software (RiviaOS) into daily operations. Within eight months of joining the network, the average Rivia clinic triples […]
Thinking Of Studying Medicine Abroad? 7 Steps To Get Started
Studying medicine abroad is an exciting and life-changing opportunity – one that opens the door to global education, diverse clinical experiences, and an international medical career. But it also means making big choices and being prepared. To help aspiring doctors make the right choices, St. George’s University, School of Medicine in Grenada, West Indies, has […]
In Kinshasa, A Regional Meeting Focused On Economic Diplomacy
On 14 November 2025, on the sidelines of the 9th Ordinary Summit of Heads of State and Government of the International Conference on the Great Lakes Region (ICGLR), more than 250 public decision-makers, business leaders, financial institutions and technical partners will gather in Kinshasa for a full day of discussions dedicated to economic cooperation in […]
Judith Sephuma Embraces A Season Of Renewal With ‘When Winter Fades’ Album
South Africa’s multi-platinum, award-winning songstress and revered Queen of Afro Jazz, Judith Sephuma, makes her long-awaited return with the release of her brand-new studio album, When Winter Fades. The 8-track Afro Jazz masterpiece, recorded live in studio with her full band, will be released on Friday, 31 October 2025 across all digital platforms, accompanied by the release […]
Countdown To The Launch Of The SIIPS 2025 Report: Africa’s Benchmark For Inclusive Instant Payments
Africa’s digital payment landscape is set for fresh insights as the AfricaNenda Foundation, in partnership with the Central Bank of Eswatini (CBE), the World Bank, and the United Nations Economic Commission for Africa (UNECA), prepares to unveil the State of Inclusive Instant Payment Systems (SIIPS) 2025 Report on November 13, 2025, in Ezulwini, Kingdom of […]
South Africa’s fiscal reforms spark upgrade hopes
South Africa could earn its first credit rating upgrade in nearly 20 years as S&P Global prepares to review the country’s sovereign rating, reflecting investor optimism over fiscal reforms and policy improvements. Since 2020, the nation has been rated sub-investment grade, but analysts now point to primary budget surpluses, controlled debt levels, and a 3% inflation target […]
Kenya’s retail giant embarks on expansion
Naivas Ltd., Kenya’s leading retail chain, has announced an ambitious plan to nearly double its store count, targeting 200 outlets. This aggressive expansion, driven by robust consumer demand and rapid urbanization, will see the retailer opening up to 10 new stores each year. With 111 current locations, the company’s CEO notes that many areas remain unserved […]
Dangote commits $1 billion to Zimbabwe’s industrial future
The Dangote Group has agreed on a $1 billion deal with Zimbabwe to establish an integrated industrial complex, marking a major boost for the country’s Vision 2030 industrialization agenda. The investment spans cement production, mining, and energy, including a cement factory with a limestone quarry, a coal mine, and a power station to support operations and strengthen […]
South Africa secures loan to fix failing city services
South Africa has secured a $925 million loan from the World Bank to tackle a pressing urban crisis. This significant funding is dedicated to a six-year, nationwide program aimed at revitalizing eight major metropolitan areas, including Johannesburg, Cape Town, and Durban. The initiative represents a groundbreaking shift in strategy as the country’s first “program-for-results” project. Instead […]
