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Digital Transformation

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Customer Experience In Telecoms Through Self-Service

Redefining Customer Experience In Telecoms Through Self-Service

Damian Burnett, Sales Director at VAS-X  Modern customers no longer compare their experience with one telecoms operator against another, they benchmark their engagements against the best digital interactions they’ve had anywhere. This means that if your self-service portal isn’t intuitive, easy to use and available 24/7, your customers will notice and they might even be […]

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Koforidua Clinic frontage

After Building A Digitally Integrated Clinic Network, Rivia Now Wants To Scale “Health Access”

Rivia launched in Ghana in 2024 with a simple goal: make healthcare accessible, enjoyable, and patient-centered. To do that, the company partnered with existing clinics, upgraded their physical infrastructure, trained their staff, and embedded Rivia’s own clinic management software (RiviaOS) into daily operations. Within eight months of joining the network, the average Rivia clinic triples […]

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GreenBii

GreenBii Expands Its Market Reach With New Real Estate Segment And Integrations With Sytemap And Cutstruct

These integrations are part of GreenBii’s continuous effort to help African SMEs  grow faster and work smarter GreenBii, the #1 Business Management Platform for African SMEs, has expanded its market reach with the launch of a new real estate segment and new partnerships with Sytemap by HouseAfrica, and Cutstruct. These integrations are part of GreenBii’s […]

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Bongani

Inclusive CX Is South Africa’s Untapped Growth Opportunity

Helm says accessibility-driven design isn’t charity, it’s a strategy that should be brought in at the very top November is Disability Awareness Month in South Africa which draws attention to the needs, rights, and potential of millions of South Africans living with disabilities. For Helm it’s also a moment to remind business leaders that inclusivity […]

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Milkor 3807 (1)

A Pinnacle Of South African Innovation Ahead Of G20 Summit

As South Africa prepares to host the G20 Summit in Johannesburg next month, Milkor (Pty) Ltd., a leading South African defence and aerospace company, is proud to highlight the Milkor 380 unmanned aerial vehicle (UAV). This advanced medium-altitude, long-endurance (MALE) platform exemplifies South Africa’s growing prowess in aerospace technology and its potential to enhance security, […]

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Fibre And Subsea Cables

Africa’s Digital Backbone: Why Fibre And Subsea Cables Matter More Than Unicorn Valuations

Written by Ethel Cofie,  Everyone loves to talk about Africa’s next unicorn. The headlines are easy: billion-dollar fintechs, super-apps, AI startups promising to transform everything from health to payments. But beneath the hype lies a quieter truth; without fibre networks, subsea cables, and data centres, none of these digital miracles can exist. Infrastructure is the […]

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Google

Google Equips University Students Across Africa With Free Access To Advanced AI Tools

12-Month Google AI Pro Plan Launched for Students in Ghana, Kenya, Nigeria, Rwanda, South Africa, and Zimbabwe to Build Foundational AI Skills  Google today announced a major initiative to support higher education across Africa by offering its premium AI subscription, Google AI Pro for free to university students for 12 months. The offer is available […]

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mobile tower 1500 800 (1)

Securing Mobile Networks To Drive Socio-Economic Development In Africa

By Majda Lahlou Kassi As mobile networks in Africa continue to evolve, their reliability is crucial for maintaining economic competitiveness and national security. They enable secure communications, protect sensitive data and support the operation of critical industries. Governments and the private sector alike depend on these networks to ensure stability and resilience against disruptions. Securing […]

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Airtel Africa Foundation

Airtel Africa Foundation Partners With The Itu, Risa & Cisco To Boost Digital Skills Development In Rwanda

Airtel Africa Foundation has partnered on a Joint Initiative with the International Telecommunication Union (ITU), Rwanda Information Society Authority (RISA) and Cisco on capacity and digital skills development, under the Digital Transformation Centres (DTC) Initiative.  This partnership aims to bridge the digital divide and promote digital inclusion by providing free Internet connectivity and digital skills […]

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Africa Quantum Summit

Africa Quantum Summit 2025 To Position Continent As Key Player In Global Quantum Technology Landscape

Africa Quantum Summit 2025 to position continent as key player in global quantum technology landscape Landmark two-day event to convene leaders, researchers, and innovators at Strathmore University, Nairobi, Kenya The Africa Quantum Summit 2025: Kenya Edition will take place on 23-24 October 2025 at Strathmore University in Nairobi, Kenya, marking a historic milestone in Africa’s […]

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